Tech Guardian · by Altravista Agency
Tech Guardian turns catalog, manuals, spec sheets and FAQs into useful answers for your customers and your staff. It helps choose the right products, clears up doubts and supports purchases, 24 hours a day.
Answers come from your own content and, where you configure compatibility rules, it flags which product combinations work together.
A free 30-minute call with our team: you see the chatbot, the dashboard and its features.
Tech Guardian puts your product knowledge at the service of those who buy and those who work in your ecommerce. One knowledge base, always available to customers and staff.
Do your customers have doubts about features, compatibility or choosing the right product? Tech Guardian answers in plain language, consulting manuals, spec sheets and FAQs.
It helps compare products, suggests the most suitable solutions and guides the customer towards a more informed purchase, even when your staff is not available.
Fewer doubts, fewer repetitive requests, more sales opportunities.
Your team no longer has to waste time searching for information across PDFs, manuals and product sheets.
With a simple question, Tech Guardian finds the information in the available documentation and returns answers showing the sources it used, so they can be checked easily.
From customer care to sales, down to technicians: everyone can access the same knowledge, quickly and consistently.
Less time searching, more time for your customers.
An AI chatbot for ecommerce helps customers find product information and clear up doubts before buying. Tech Guardian uses your store content to give relevant answers, without being limited to frequently asked questions.
"What are the differences between these two models?"
The chatbot consults the available information and helps the customer find their way.
"What are the shipping times and return conditions?"
The assistant uses the store's FAQs and information pages.
"Is this accessory compatible with my product?"
Where compatibility rules are configured, Tech Guardian can flag compatible or incompatible combinations.
When two products have to work together, a wrong suggestion can cost dearly.
Tech Guardian checks compatibility between products according to precise rules, defined on your catalog data. Whether it is PC components, spare parts, stoves or technical accessories, it helps customers avoid wrong combinations before completing the purchase.
How does it work?
Alerts can appear directly on the product page and in the cart, guiding the customer at the moment of choice.
No compatibility made up by AI: checks are based on defined, verifiable rules, not on mere assumptions.
Fewer purchase errors, fewer avoidable returns and happier customers.
From your content to an AI assistant that knows your products, supports your team and helps customers choose. In three simple steps, with our support.
Tech Guardian acquires the information from your catalog and gets to know your products through manuals, spec sheets, FAQs and site pages.
Thanks to RAG technology, it searches for the relevant information in your content to provide more accurate answers, without relying only on the AI's generic knowledge.
Your information becomes the knowledge of your AI assistant.
We don't leave you alone to figure out how it works. We offer you a free 30-minute call in which we guide you through Tech Guardian, showing you the features of the chatbot and of the management dashboard.
We explain how to use your content, manage the answers and take advantage of the available tools to improve customer assistance and support your staff.
You don't need to be an AI expert: we show you how to use Tech Guardian and get the most out of its features.
Tech Guardian is a support tool for your team and an assistant available directly on your ecommerce, 24 hours a day.
From the dashboard you can monitor usage statistics and how much the answers are appreciated, to assess how the service is used and spot opportunities for improvement.
All with privacy in mind: conversations are anonymous and the statistics let you evaluate the chatbot's effectiveness without giving up your customers' privacy.
Fewer repetitive requests, more customer support and a clear view of how your AI assistant is used.
A generic chatbot handles "where's my order" fine. A technical catalog asks different questions: "will this graphics card fit my case?", "how much power do I need for 90 m²?", "is this spare part compatible with the 2019 model?". Answering takes documents — manuals, spec sheets, compatibility tables, price lists — and Tech Guardian is built to use them: it indexes them, links them to products and puts them to work for the purchase decision, not just for FAQs. That's the difference between an AI assistant for ecommerce and a support chatbot.
Every product has its features. Every customer has their questions.
Tech Guardian is designed for ecommerce stores that want to help customers choose with more confidence, offer quick answers and reduce repetitive requests to customer service.
It is particularly useful for those selling technical products, with many variants or features to compare, but it also suits stores in other sectors, where clear information can make the difference between a doubt and a purchase.
You do not necessarily need technical manuals. Tech Guardian uses the information available in your ecommerce: catalog, product descriptions, FAQs, information pages and digital documentation.
The more complete and up to date your content is, the more precise, relevant and useful the answers Tech Guardian can offer your customers.
App on the Shopify App Store
Installs as a theme block with guided setup from the admin panel. Syncs the catalog, manages documents and FAQs, shows compatibility alerts on product pages and in the cart. Free, Basic, Pro and Enterprise plans, billed by Shopify in USD, no lock-in. Interface in Italian, English, French, German and Spanish.
Dedicated integration · Dashboard included
Do you use Magento, WooCommerce, PrestaShop or a custom platform?
Tech Guardian can also be integrated into your ecommerce through simple widgets to add to your site, without complex work.
You get a dedicated dashboard to manage content and FAQs and monitor how the chatbot is used.
And you don't have to figure it all out alone: we offer you a free 30-minute demo in which we show you how Tech Guardian works, walk you through the dashboard features and explain how to get started.
Find out how Tech Guardian works in a free 30-minute demo.
We show you the chatbot in action, explore the dashboard features together and explain how to manage the content, FAQs and settings of your AI assistant.
You will be able to ask us questions, clear up any doubts and understand how Tech Guardian can be used in your ecommerce.
If you use Shopify, you can also start on your own with the Free plan available on the App Store. For other platforms, we show you how to integrate the chatbot through the dedicated widgets.
Tech Guardian grew out of the experience of Altravista Agency, where since 2007 we have been developing ecommerce solutions, including for companies with technical and B2B catalogs.
We know the difficulties of selling online: customers looking for information, complex products to explain and repetitive requests that keep your staff busy every day.
From this experience Tech Guardian was born: an AI assistant designed to turn the information in your ecommerce into useful answers for customers and staff.
And unlike a fully self-service tool, you don't have to figure it all out alone. You can start for free on Shopify and, if you want to get to know the product better, book a free 30-minute demo call with our team. We show you the chatbot in action and the dashboard features, and answer your questions.
Tech Guardian is a solution you can use right away, but behind it there is a web agency able to support the growth of your ecommerce with dedicated projects and customizations too.
Your path can evolve along with your needs.
With Tech Guardian you have a product ready to use. With Altravista you have a team to talk to, even when your project grows.
All you need is an ecommerce site and content from which Tech Guardian can extract information: product catalog, descriptions, PDF manuals, spec sheets, FAQs or information pages on your site.
Technical manuals are not required. The more complete and up to date the information is, the more relevant the answers the chatbot can provide.
On Shopify you can start directly from the App Store. For Magento, WooCommerce, PrestaShop and other platforms, contact us to book a demo.
Tech Guardian uses RAG technology to search for the relevant information in your ecommerce content, rather than relying only on the AI's generic knowledge.
When it does not have enough information, it is designed to say so and direct the customer to the store contacts.
As with any AI system, inaccurate answers cannot be completely ruled out. That is why it is important to keep your content up to date and check the answers, especially for technical information.
Tech Guardian does not just answer generic questions: it uses the information in your catalog, manuals, spec sheets and FAQs to offer assistance that is more relevant to the products you sell.
It can help customers choose, support staff in consulting documentation and, through configured compatibility rules, flag incorrect product combinations.
It is designed for ecommerce stores that want to go beyond simple automated answers.
It depends on the amount and quality of the content you want to use.
On Shopify you can start on your own with the Free plan, uploading the first documents and trying out the chatbot features.
If you want to get to know the application better, you can book a free 30-minute demo call: we show you the chatbot in action, the dashboard features and how to manage content.
Yes, Tech Guardian can also be used outside Shopify.
The assistant can be added to your site through dedicated widgets, without necessarily developing a complex integration.
On Shopify it is available directly in the App Store. On other platforms we provide you with a control panel and simple widgets to add to your site.
Yes. In addition to the customer-facing chatbot, Tech Guardian provides an assistant for your staff.
Staff can ask questions in plain language and quickly find information inside manuals, spec sheets and company documentation.
Answers can include references to the source documents and pages, making it easier to verify the information.
Yes. Tech Guardian has a rules system that lets you define compatibility between products, particularly useful for IT components, spare parts, accessories and technical items.
Based on the configured rules, it can flag compatible products, situations that need attention or combinations that are not allowed.
Alerts can be shown on product pages and in the cart, where supported by the integration.
Compatibility is not guessed by the AI: it is based on the rules and data you have defined.
Tech Guardian handles conversations anonymously and provides the merchant with aggregated statistics on usage and answer ratings, without requiring the identification of individual customers.
This lets you monitor how the chatbot is used without turning it into a tool for monitoring individual conversations.
Data handling follows the protection and retention measures provided by the service.
Yes. Through the dashboard you can view usage statistics and answer rating data.
This information helps you understand how Tech Guardian is used and assess how users perceive the service, while keeping conversations anonymous.
Tech Guardian data is hosted on server infrastructure located in Europe, with content separated between the different stores.
Documentation intended for staff only is kept separate from the content accessible to the public chatbot, according to the configured settings and permissions.
Yes. The interface is available in Italian, English, French, German and Spanish.
Tech Guardian can use content in different languages, but the quality of the answers also depends on the available documentation and the language used. That is why we recommend checking the answers in the languages you want to offer your customers.
On Shopify, plans are available from 0 to 399 USD per month, with different features and usage limits.
The Free plan lets you get to know the service without immediately subscribing to a paid plan.
Paid plans are a recurring subscription, with the option to cancel subsequent renewals under the applicable conditions. The period already subscribed remains due.
For other ecommerce platforms, the commercial terms are communicated before activation.
A live chat lets the customer communicate directly with a human agent.
Tech Guardian, on the other hand, is an AI assistant that answers questions automatically using the information available in your ecommerce, even when staff is not online.
It can provide information on products, technical features, shipping, returns and warranties. When it does not have a suitable answer, it can direct the customer to the store contacts.
The two solutions can coexist: the chatbot handles many recurring questions, while staff steps in where direct attention is needed.
Of course. You can book a free 30-minute demo call with our team.
During the call we show you how the chatbot works, explore the dashboard and explain how to use the main features.
It is also a chance to ask questions and understand whether Tech Guardian meets the needs of your ecommerce, with no commitment.
Discover how an LLM-RAG chatbot can reduce support tickets and increase your Shopify store’s conversions with 24/7 AI-powered assistance.
Read moreIn B2B technical catalogs, critical information already exists but is scattered across PDFs, manuals, and datasheets. When customers, support, and sales can’t access answers quickly, opportunities are lost due to poor accessibility, not lack of expertise.
Read moreWhy does your ‘AI-powered’ chatbot fail on technical questions? Not all AI systems do the same things. A practical guide to AI architectures (LLMs, RAG, multi-agent systems, tool use): real capabilities, operational limits, and how to evaluate vendors for complex B2B ecommerce without falling for hype.
Read moreBook a free 30-minute demo call: we show you the chatbot and the dashboard, and answer your questions about your ecommerce.
Let's talk about your project, no commitment. We reply within 2 business days.
Tell us about your project
Briefly describe your business and what you would like to achieve: a new ecommerce site, improving the one you have, or integrating Tech Guardian.
Let's meet in a 30-minute call
Together we go deeper into your needs, goals and the opportunities for your business, assessing the most suitable solutions.
We propose the next concrete step
You get a clear first opinion, with no commitment, on feasibility, opportunities and possible developments of the project.
