AI RAG B2B - AI RAG for Technical and B2B eCommerce
Automated support, semantic search, and order management grounded on your data: catalog, policies, orders. Book a personalized demo.
RAG AI is suitable when:
- Information is distributed across multiple systems and documents
- Traceable, consistent answers on internal data
- Data is sensitive and must remain within enterprise perimeter
- Integration with existing systems is required
AI Assistant on Catalogs and Technical Documentation
Answers on product specs, compatibility, configurations based on technical datasheets, manuals, and FAQs. Reduces repetitive support requests.
- Answers based on catalog, datasheets, and manuals. Assistant accesses real-time product data: specifications, compatibility, availability, and technical documentation.
- Reduction of repetitive support requests. Resolves questions on specs and compatibility, freeing the team for complex issues.
- Integration with eCommerce and management systems. API connection to eCommerce platforms, PIM, ERP. Deployment time depends on infrastructure complexity.
Automated Customer Support on Operational Data
Handles requests on orders, shipping, returns, and policies using updated company data. Reduces response times and team load.
- Automated handling of repetitive operational requests. Responds on orders, shipments, returns, and product info for standard cases, without human intervention.
- Reduced operational load on support team. Automation of repetitive tasks lets the team focus on complex requests and high-value customer relationships.
- Immediate responses on structured information. Quick responses on operational data improve experience during purchase process.
Semantic Search on Complex Technical Catalogs - Security, GDPR Compliance, Control
Search that understands queries like "DDR5 RAM compatible with i9-13900K", interpreting technical specs, compatibility, and use context to show correct products.
- Natural language and intent-based search. Interprets technical queries ("boiler for 120sqm") accessing specs, compatibility, and catalog attributes.
- Simplified navigation on complex catalogs. Reduces frustration and time spent on filters and complex technical specifications.
- Results based on compatibility and requirements. Search evaluates technical compatibility and use requirements to show actually usable products.
- EU Hosting and GDPR Compliance. Data on European servers. GDPR compliance for handling sensitive and personal data.
- Encryption and Access Control. Encrypted transmission and storage. Role-based access control and audit logging.
- Integration with eCommerce platforms. Connection with Shopify, WooCommerce, Magento, custom solutions. Integration times vary.
- Monitoring and Observability. Query logging, latency/accuracy metrics, alerts. Performance analysis dashboard.
Tell us about your project
Tell us your challenges and goals—we’ll suggest the quickest next step to move your commerce forward.
Our offices
- Pavia
Via Albericia 17
27040 - Campospinoso, Pavia
P. IVA 02195800186
Tel.: +39 0385 833 911